Skills Determination not working properlyIssue Even when the skill determination rules are active and the case matches them, the system does not seem to be relating a rule/skill on insert so it ends up offering the case to anyone within the assignment group. ReleaseALLCauseCustom business rules that run slow and skip the OOB business rule that's responsible for determining the Skill Group - https://<instance<.service-now.com/sys_script.do?sys_id=8fd2493d7f932300a8b1bdc8adfa91b1&sysparm_record_target=sys_script&sysparm_record_row=1&sysparm_record_rows=5254&sysparm_record_list=ORDERBYDESCsys_updated_on ResolutionThere are a lot of custom business rules on sn_customerservice_case table that are doing updates on case table which and running slow. The custom slow business rules are skipping the OOB Business rule - https://<instance>.service-now.com/sys_script.do?sys_id=8fd2493d7f932300a8b1bdc8adfa91b1&sysparm_record_target=sys_script&sysparm_record_row=1&sysparm_record_rows=5254&sysparm_record_list=ORDERBYDESCsys_updated_on