RITM and request are not moving to closed state.Issue The RITM and request that are associated to the tasks are not moving to "Closed Complete" state even though all the tasks under the RITM are closed.CauseThe workflow of the RITM is stuck at join and is not moving forward as the result on the join is "incomplete".Resolution- When all the tasks under the RITMs are closed, check the context of the workflow. - The workflow will be at the join and it won't move forward as the condition on the join is not met. - The condition on the join is "activity.result == complete, activity.result==skipped". - So, when the result on the join is changed to "complete" or "skipped", then only the workflow moves forward. - The condition on the join is not met as the result on the join is "incomplete". - The result is changed to complete only when all the predecessor activities finished executing and transitioned to the join activity. - So, from this we understood that in the current workflow all predecessor activities finished their execution but one or more activities bypassed the join activity. This is the reason, the result on the workflow is "incomplete". - If you want to move the workflow forward with incomplete state, please add an incomplete condition on the join. This way the workflow moves forward and the state of the RITM and request can be set to closed incomplete. Related LinksTo better understand the join activity, please go through this document.