Service Map Traffic Based Discovery TroubleshootingSummaryService Mapping can discover and map configuration items (CIs) following their traffic-based (TB) connections. This method is referred to as TB mapping and it complements the pattern-based mapping. TB Flow Once the pattern run completes the TB process is triggeredThe TB process collects the pid of the process associated with the applicationTB looks into the cmdb_tcp for records where computer (computer discovered), pid (pid of process), and type "Connecting To"If does not fall into exceptions, create connections based on the results returned above Exceptions Inclusion: If a CI has at least one inclusion connection that leads to a CI, TB connections will not be added.If a CI has inclusion connections, and none lead to a real CI, but at least one has an error message attached to it, TB connections will not be added. Number of TB connections found exceeds system parameter sa.traffic_based_discovery.max_connections.If a TB connection was already found by a SW discovery pattern.If a TB connection is related to a blacklisted process defined by system parameter sa.traffic_based_discovery.blacklistIf a TB connection leads to an unwanted port as defined in system parameter sa.traffic_based_discovery.ignored_ports Disable TB discovery To turn off traffic based discovery: Full turn off of traffic based discovery Set system property sa.traffic_based_discovery.active = false Turn off for specific CI or CI type Create a traffic based rule on table sa_traffic_based_rulesFor more information see Enable traffic-based discovery for CI types or specific CIs Turn off for specific service Navigate to the application service page and set "Traffics base discovery" = false (Note: This last option will stop the creation of traffic based connections in the map. However, it will still create tasks to run on the target server in the background. Therefore resources will still be utilized on the target and this option will not help alleviate resource consumption on the target). Old Traffic Based connection on map This is the expected behavior during the grace period of traffic based connectionThe grace period for traffic based connections is the aging period until traffic based connections are removed from a CI (in hours)The grace period is defined in the sys property ‘sa.traffic_based_discovery.conn_aging_time’. Troubleshooting Check none of the exceptions, see Exceptions section, are blocking creation of TB connectionsReview pattern discovery log to collect process pidConfirm process associated with application discovered has cmdb_tcp where:computer = computer discovered AND pid = pid of process AND type = "Connecting To"Related LinksTraffic-based discovery in Service Mapping