Service Map Traffic-Based Discovery TroubleshootingSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Service Mapping can discover and map configuration items (CIs) by analyzing their network traffic connections. This approach, known as traffic-based (TB) mapping, complements pattern-based mapping. TB Flow After a pattern-based discovery run completes, the traffic-based discovery process starts.The TB process identifies the process ID (PID) associated with the application.TB searches the cmdb_tcp table for records matching the discovered computer, the process PID, and a connection type of Connecting To.If the connection doesn't fall under any exceptions, Service Mapping creates a connection between the CIs based on the search results. Exceptions Traffic-based connections are not created under the following circumstances: If a CI already has an inclusion connection to another CI, no TB connections are added.If a CI has inclusion connections, but none lead to a valid CI and at least one has an error message, no TB connections are added.The number of TB connections found exceeds the limit set by the sa.traffic_based_discovery.max_connections system parameter.A software discovery pattern has already found the TB connection.The TB connection is related to a process that is included in the sa.traffic_based_discovery.blacklist system parameter.The TB connection uses a port listed in the sa.traffic_based_discovery.ignored_ports system parameter. Disable TB discovery You can disable traffic-based discovery in several ways: Globally disable TB discovery. Set the sa.traffic_based_discovery.active system property to false. Disable for Specific CI or CI Type Create a traffic-based rule on the sa_traffic_based_rules table. Disable for a specific service Go to the application service page and set Traffic-based discovery to false.Note: This stops the creation of traffic-based connections in the map but still creates tasks to run on the target server in the background. Resources are still used and this option does not reduce resource consumption on the target. Old Traffic-based connection on map During the grace period, traffic-based connections remain on the map.The grace period is the aging period until these connections are removed from a CI (in hours).The grace period is defined by the sa.traffic_based_discovery.conn_aging_time system property. Troubleshooting Check that none of the exceptions are blocking the creation of TB connections. Examine the pattern discovery log to collect the process PID.Confirm that the process associated with the application has a cmdb_tcp record where the computer, PID, and connection type match the expected values. Computer = computer discoveredPID = PID of processType = Connecting to Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Traffic-based discovery in Service MappingEnable traffic-based discovery for CI types or specific CIs