<h2>Caller value is not mapping to the Requested For in the REQ and RITM - Call Module Issue</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul><li>When we create a new request using the call module, the caller value is not populated on the requested for in catalog item.</li></ul></section></div><div ><h3 >Release</h3><section><ul><li>Paris Patch 4.</li></ul></section></div><div ><h3 >Cause</h3><section><ul><li>Custom BR was causing it. Activated the JavaScript field watcher and tried to reproduce. Logs clearly showed that a custom BR was setting the logged-in user's value instead of the caller's value.</li></ul></section></div><div ><h3 >Resolution</h3><section><ul><li>Deactivating the custom BR solves the issue.<br /></li><li>Just as an FYI, <a href="https://docs.servicenow.com/bundle/paris-it-service-management/page/product/service-desk/task/t_TransferACallToASvcCatalogReq.html" rel="nofollow">https://docs.servicenow.com/bundle/paris-it-service-management/page/product/service-desk/task/t_TransferACallToASvcCatalogReq.html</a></li></ul></section></div></article></div>