Attachment not moved to customised target record on reply emailsIssue When receiving a reply email with an attachment, the file is not being moved to the target record. The attachment is present in the inbound email, but not attached to the target record until manually clicking 'Move attachment to target'.ReleaseAllCauseThis is expected behaviour for the custom tables, where attachments will not automatically move from email to target record, unlike for Incident/Task tables.ResolutionThe recommended way to achieve this is using Flow Designer. For example you can create a flow with an inbound email trigger with the condition (new, reply, forward), then adding the Action “Move Email attachment to Records”. Example for reply type email: Another method not using flow designer is to add an “Additional comments” field in your custom table, similar to Incident/Task table, and then create an inbound action with a script having this line:current.additional_comments = "reply from " + email.origemail + "\n\n" + email.body_text; current.update(); The platform has back-end logic ithat checks for sys_mod_count value, that is additional comment count before and after the email action executes for the inbound email. If there is no change in the count of additional comments being added by inbound emails, then some control in the code will simply return back, else it will process the email attachment to the target.record.Related LinksTroubleshooting issues with email attachments Email attachment not attached to record created or updated by inbound action