Incidents appear to be duplicated with different numbers but a lot of the same information.


Description

We are receiving duplicate incidents for random incident creations. The timestamps are exactly the same. Only 1 incident is expected to be created. This happens on the incident form.

Release or Environment

Orlando

Cause

Users were using the 'Insert and Stay' UI Action to copy incidents and were creating incidents that appeared to be duplicates based on their opened by timestamps and similar information but they did have different created on timestamps.

Resolution

You can modify the UI Action so that it isn't available to most users or disable it and force them to use the 'Copy Incident' UI Action which doesn't ignore some of the incident creation functionality like the insert and stay action does.