Issues with SLA Pause and Complete conditionsIssue Service Level Agreement (SLA) not getting updated to Paused or Complete stage even if the SLA conditions are met.CauseWe could observe that the state change update is not getting captured on the Audit History of the HR case. As the task_sla considers the audit of the record to get updated, since the audit was not getting captured, the task_sla was also not getting updated.We could see a custom business rule which is restricting to update the audit of the HR case on state change.ResolutionDeactivating the custom business rule resolves the issue.