When fields are updated using a business rule in background, the live updates are not shown unless form is refreshed on Agent Workspace. - Known Error

When fields are updated using a business rule in background, the live updates are not shown unless form is refreshed on Agent Workspace. Description Build information: Paris, Orlando

Issue Description: When fields are updated using a business rule in the background, the live updates are not shown unless the form is refreshed on Agent Workspace.

Steps to Reproduce

1. Log in to any Orlando/Paris instance 2. Import the attached business rule onto your instance: sys_script_a88b7ca2db02e4104620d514ca9619ca.xml Business rule: Update CI on INC 3. Go to agent workspace. Create a new INC record in Agent Workspace by filling out any values to fields: Caller, Short description, Category, Subcategory, Service. Click on either Save or Submit button. 4. Now, navigate to Affected CI's related list and click on the New button. Fill out the field 'Configuration Item' with any value and click on Save 5. Now, navigate back to the Incident record and click on the "Details" tab. Observe the "Configuration Item" field and "Resolution Notes" field.

Expected behavior Both "Configuration Item" and "Resolution Notes" fields need to be updated with the 'Configuration Item' value filled in step 4 (as per business rule script imported in step2)

Actual behavior The field "Configuration Item" and "Resolution Notes" are not updated unless the form is refreshed manually.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.