Service Catalog : Rich Text Label is not translatable as it is of type HTML and not Translated HTML - Known Error

Service Catalog : Rich Text Label is not translatable as it is of type HTML and not Translated HTML Description A variable of type Rich Text Label in Service Catalog is not translated to another language.

Steps to Reproduce

In an instance where internationalization plugin and language pack is installed:

1. Confirm that the user language is set to English

2. In a record producer, add a variable of type Rich Text Label and put in an English text in the Rich Text field, click Submit

3. Open the variable to confirm that the text in the Rich Text field is in English

4. Change the user language to Japanese (or whatever language pack installed)

5. Open the same variable and change the text in the Rich text field in Japanese, click Update

6. Open the variable to confirm that the text is in Japanese

7. Change the user language back to English

expected: the text specified in the Rich Text field should be in English

actual: the text in the Rich Text field remained in Japanese

Workaround The Rich Text field type needs to be changed from HTML to Translated HTML. After creating a variable fo Rich Text Label type, right click on the "Rich Text" label and select Configure Dictionary. Change the Type from HTML to Translated HTML.

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.