Clicking on Role inheritance map takes to sys_user_has_role record instead of the actual map


Description

Clicking on Role inheritance map takes to sys_user_has_role record instead of the actual map

Release or Environment

All versions

Cause

The list view by default sets the first column as the record link that points to the record itself. If the first column is a reference field, the list view sets the second column as a record link and so on.

Resolution


For standard views, you can simply tick the "Omit drill-down link" in the list controls. Please see the documentation below:
https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/list-administration/task/t_ConfigureListControls.html




orĀ 

Make sure that there is another column present before the Role inheritance map field so that it is not set as the reference to the record.