Activity Formatter shows "No such parent record" when clicking 'Show email details'Issue When viewing a Task-derived record (incident, change request etc including any custom record types off task) the emails that were sent or received for that record are shown in the Activity Formatter on the form. On the Email[sys_email] records there are two fields Target Table[target_table] and Target[instance] which link emails to their corresponding records, for example target_table=incident and instance=<sys_id of incident record INC12346>ReleaseAll ServiceNow releasesCauseIf a Task-derived record (e.g. an incident INC123456) has been moved to another table, especially a custom table (e.g u_itom_incidents) often the Email[sys_email] records associated with the original record will no longer be able to 'find' their Target record. The Target[instance] field on the sys_email record will show blank, and checking the actual value in this field will show it still has the correct sys_id of the target record, but that the Target Table[target_table] field on the sys_email record has the original table name (e.g incident instead of u_itom_incidents). ResolutionIt's not best practice to move records between tables as it causes issues like this. It would be possible to write a script to change the target_table field on the relevant sys_email records to match the new table, this would be a customisation