Virtual agent topic keywords not matching request


Virtual agent topic keywords not matching

Steps to Reproduce

1- Hop on to Paris Instance
2- Install "com.snc.itsm.virtualagent.lite" plugin and activate the OOB "Check Ticket Status"
3- keywords for the above topics as below
ticket status,latest,update,check,status,Request,Requested Item,Incident
4- GoTo Collaboration-> Virtual Agent-> Designer-> Click "Test Active Topics"
5- Once "Show Me Everything" type the keyword "status" - Matching Request shows "Check Ticket Status"
6- Type the keyword "test status"

Expected - Topic "Check Ticket Status" is expected to be shown on the Matching Request
Actual - Topic "Check Ticket Status" is not showing on the Matching Request


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Related Problem: PRB1472694