Some fields on the request are missing on the formIssue There is a favorite that is created for a user and when they open the request from the favorite list, they are not able to access all the form fields. Whereas when the user opens the request table, they can see all the fields on the form.CauseThis is due to the "Self-Service" view that is applied to the favorite list.ResolutionWhen the favorite item is opened, in the URL, you will be able to see "ess" view applied to the list. (https://<instance-name>.service-now.com/nav_to.do?uri=%2Fsc_request_list.do%3Fsysparm_clear_stack%3Dtrue%26sysparm_query%3Dactive%3Dtrue%5Eassignment_group%3Dd75dc198db2adc1088b0faa4689619e0%5Eassigned_to%3D%26sysparm_first_row%3D1%26sysparm_view%3Dess) "ess" view is a Self-Service view where only certain fields can be seen on the form.This is the reason user is able to view only certain fields when request is opened using the favorite.The user doesn't have the sufficient privileges to change the view on the request.The user needs to have "view_changer" role assigned to change the view of the form.If the view is "default" then all the fields on the form can be seen.