Query-based service (Dynamic CI Group) does not appear in "Impacted services/CIs" tab when running "Refresh Impacted services" in incident, though the CI in incident included in this service - Known Error

Query-based service (Dynamic CI Group) does not appear in "Impacted services/CIs" tab when running "Refresh Impacted services" in incident, though the CI in incident included in this service Description Query-based service (Dynamic CI Group) does not appear in the "Impacted services/CIs" tab when running "Refresh Impacted services" in the incident, though the CI in the incident is included in this service

Steps to Reproduce

1. Create a Dynamic CI Group. 2. Through navigator go to incideny > Create New and open a new incident. In "Configuration Item" field, add a CI that belongs to the service you created. 3. Click the UI Action "Refresh Impacted services". 4. Result: The service does not apper in "Impacted services/CIs" tab, though it should.

Workaround 1. Edit the script include CIUtils

2. Search for the addServicesAssociatedByServiceMapping method

3. Change the line 61 below from:

var svcList = bsm.getServicesAssociatedWithCi(id);

4. Change it to:

var svcList = bsm.getServicesAssociatedWithCi(id, true);

5. Save the script include