Common Integration Hub Spokes & Protocol Issues and How-To KBsSummaryThis KB is a collection of all common Integration Hub Spokes and Protocols issues and How To KBs which should help our customers in their troubleshooting. Table of Contents Plugin activation and entitlementSpokes Microsoft Azure AD SpokeMicrosoft AD SpokeMicrosoft Intune SpokeMicrosoft AD v2 SpokeMicrosoft One Drive SpokeJira SpokeJira Service Management spokeF5 SpokeTwilio SpokeDocusign SpokeZoom SpokeRemote Instance SpokeMS Team SpokeGsheet SpokeAnsible SpokeGitHub SpokeCisco Web-ex meeting SpokeAzure DevOps for AgileMicrosoft Exchange Spoke Protocols REST STEP Troubleshooting Plugin activation and entitlement Request Integration Hub PluginInstructions to validate if plugin is entitled under subscription Spokes Microsoft Azure AD Spoke How To Set Up Microsoft Azure AD Spoke How to use the Create User Action for the Azure AD Spoke Microsoft AD Spoke How To Set Up Microsoft AD Spoke How to use the Create User Action for the AD Spoke How to Set Additional Fields with the Create User in Microsoft AD Spoke using Flow Designer Microsoft AD Spoke – Common Issues & their workarounds Microsoft AD spoke – Permissions required to execute actions. Procedure to address issue with the "Is user in Group" action in Microsoft AD Spoke Microsoft AD Spoke Integration Hub doesn't pull the records from AD - Glide Object errorMicrosoft AD Spoke - Lookup User Action hangs on status In ProgressMicrosoft AD Spoke – Multi-Domain ArchitectureAuthentication for a Microsoft AD Spoke Fails With: *** ERROR *** Failed while executing ActionIsAccountEnabled.ps1 (Access denied)IntegrationHub Microsoft AD spoke "ActionAddUserToADGroup.ps1" will fail with error "Authentication failure with the user IntegrationHub Microsoft AD spoke "ActionAddUserToADGroup.ps1" will fail with error "Authentication failure with the user Failed while executing ActionAddUserToADGroup.ps1KB0995390: Powershell Best Practices for Custom Action in Microsoft AD SpokeKB0995392: Troubleshooting Microsoft AD Spoke Password Policy IssuesKB0995394: Troubleshooting Microsoft AD Spoke Authentication/Connections IssuesKB1284583: Migration Guide: Microsoft AD Spoke for Integration Hub to Microsoft Active Directory v2 Spoke Microsoft Intune Spoke KB0994132: Microsoft Intune Spoke - Role and Permissions - Fixing "Invalid user name and password 401" errorKB0995339: Intune Spoke Actions Permission Table Microsoft AD v2 Spoke Microsoft AD v2 spoke – Permissions required to execute actionsKB1284583: Migration Guide: Microsoft AD Spoke for Integration Hub to Microsoft Active Directory v2 Spoke Microsoft One Drive Spoke How to use the Create Folder Action for the OneDrive Spoke How To Set Up Microsoft OneDrive Spoke Jira Spoke How to set up Jira SpokeHow to Configure the Create Issue Action for Jira in Flow Designer How to configure Jira bi-directional webhooks Method to get attachments from JIRA to ServiceNow Jira spoke - upload attachment from Jira to Service now Unable to retrieve last comment via script and pass in through the Add comment action (Jira Spoke) in order to update a project in Jira Flow designer - Project Keys are not retrieved correctly in the "JIRA - Create Issue Action" if a user/developer has only flow_operator role in a custom application Setting up Jira Spoke for on-premise Jira How to configure Jira bi-directional webhooks Additional Fields are greyed out when you configure Issue ID with a pill in "Update Issue" action in Flow Designer for Jira Spoke Populating custom fields in Jira from ServiceNow - Flow Designer Outbound How to set up integration in order to retrieve custom fields from Jira Instance into ServiceNow Instance via GET Issue by ID Additional Fields are greyed out in "Update Issue" action in Flow Designer for Jira Spoke Increase REST Response limit/ Adjustments to Jira SpokesServiceNow-Jira Integration Issue- Mid Server selection option not seen in JIRA Spoke integration pageError while connecting Jira instance from ServiceNow"Error encountered fetching attachment" in Mid Server agent logs while Copy Attachment Action in JIRA spoke is running on Flow DesignerHow to pass and use jirainstanceid in a subflow Jira Service Management spoke How To Set Up Jira Service Management spokeJIRA Service Management Spoke - JIRA User Roles and settings required F5 Spoke How to set up the Big-IP Spoke for Integration Hub - Flow designer. How to configure the create pool and add pool member action for F5 Big IP Spoke in Flow Designer. Twilio Spoke How to set up Twilio Spoke How to use the Send SMS action in Twilio Spoke Docusign Spoke How to Set up DocuSign spoke Zoom Spoke How to set up Zoom Spoke Remote Instance Spoke Remote Spoke Configuration How to configure the Create Remote Record Action with ServiceNow Remote Instance spoke How to export an incident record from Local Instance to Remote instance using ServiceNow Remote Instance spoke. Remote Spoke is having the issues when updating the Description and work notes in remote instances with line breaks MS Team Spoke MS Team Webhook - how to send the approval request only to the approver via webhooks. Gsheet Spoke GSheet Spoke -Add Row not adding all rows to spreadsheet Ansible Spoke Ansible spoke - Sort Query to be a mandatory input for List Jobs and List Job Templates GitHub Spoke GitHub Spoke- Create Repository - isTemplate . Expected behaviour Cisco Web-ex meeting Spoke Creating Connection and Credential record for Cisco Webex Meetings spoke Azure DevOps for Agile How to setup Microsoft Azure DevOps Integration for Agile Development Microsoft Exchange Spoke IntegrationHub Microsoft Exchange Spoke "ExchangeSpoke.psm1" will fail with error "Authentication failure with the user <username> Failed while executing ExchangeSpoke-GetMailbox.ps1 Microsoft SharePoint Spoke "Cannot recover key" errors in the node logs after uploading a certificate for the Microsoft SharePoint spoke Protocols REST STEP Integration Hub REST is not available even after enabling plugin com.glide.hub.action_step.restConfigure REST Step in Integration HubHow to use IntegrationHub REST StepAccessing REST Step variables in Flow DesignerSocket Timeout using REST API action in Flow Designer Troubleshooting Troubleshooting Oauth access token issues with Spokes"Get Groups" OOB okta spoke action fails with - Error: Cannot read property "length" from undefinedDebugging REST/SOAP step in Integration HubFlows with REST/SOAP Step fails with error relating to "Response size exceeds limit" Attempting to dynamically set the credential alias for a Powershell action if Flow Designer will result in a failure .mce-toc { border-style: groove; border-width: 5px; padding: 10px; background-color: #f7f7f7; width: 50% }