How to restrict users to stop creating HR cases from sn_hr_core_case_creation UI page


Description

Our current set-up of case management, it allows the agents to create cases from the HR Portal as well as the back-end. 

Release or Environment

Paris Patch 4

Resolution

This needs an update to ACL on UI page sn_hr_core_case_creation. 


https://OOBSERVICENOW.service-now.com/sys_security_acl.do?sys_id=b9afef61ebb00300a9e7e26ac106fe3a

Adding admin role to this ACL and now only users with ADMIN will be able to access the page sn_hr_core_case_creation

** This functionality is to stop HR users to not create a case from Platform View and users will be able to create cases from ESC portal