Service Portal search attachment preview displays HTML element <strong> for matching keywords - Known Error

Service Portal search attachment preview displays HTML element for matching keywords Description Service Portal search attachment preview displays HTML element for matching keywords

Steps to Reproduce

1. Create a knowledge article with an attachment that includes the keyword to be searched (example, "test") 2. Publish the knowledge article, make sure it is approved 3. Navigate to the service portal and in the search field, type in "test"

expected behavior: the preview of the attachment will display the matching words in bold actual behavior: the preview of the attachment displays the matching words as matching_word

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.