In Now Mobile, the File Picker component does not load files in Virtual Agent - Known Error

In Now Mobile, the File Picker component does not load files in Virtual Agent Description In Now Mobile, the File Picker component does not load files in Virtual Agent. It works from Desktop. Issue happens in Android and iOS.

Steps to Reproduce

1. Go to Collaboration >> Virtual Agent >> Designer 2. Create a new topic as follow: Name: Test File Picker Select Type: Topic

3. In the Designer, once the topic is created, drag the "File picker" component between "Start" and "End" 4. Fill the topic information as follow: Name: Testing file picker Allow user to upload: All file types Prompt: Test uploading files Acknowledge Message: File uploaded

5. Save and publish the topic 6. Open a new browser window and test the topic as follow: https://instance_name.service-now.com/$sn-va-web-client-app.do

7. Click on the "Show Me Everything" 8. Select the new topic 9. Click to upload a file 10. Select a file and it will be uploaded. 11. Go to your cell device and login to NOW Mobile 12. Chat should be active as "Quick Actions", select Chat and click on "Show Me Everything"

13. Click on the new topic, three options will be displayed, select any of the options, the following message will be displayed depending on the option selected:

Uploading image or Uploading file

But the image or file never loads and you need to end the conversation to get back to the chat/conversation.

Expected behavior Able to upload file/image to the conversation

Actual behavior File/image is not loaded to the conversation

Workaround This behavior could not be reproduced in NOW Mobile app 11.3, issue was reported in NOW Mobile app 11.2.