Referenced hyperlinks are not working from the contextual search result in Service Portal - Known Error

Referenced hyperlinks are not working from the contextual search result in Service Portal Description Referenced hyperlinks are not working from the contextual search result in Service Portal. Hyperlinks should open irrespective of whether they are clicked from the search or from the normal catalog item.

Steps to Reproduce

1. Navigate to script includes.

2. Open the "HTMLSanitizerConfig" script include.

3. In the Script field add the below line after "HTML_WHITELIST : {" (i.e at Line 7) and save the record. urlAttributes: { protocols : [ "softwarecenter" ] },

4. Navigate to 'sc_cat_item' table and open any catalog item. For example 'Developer Laptop'.

5. In the description field click on the 'Insert/Edit link' option from the toolbar and fill in the below details URL: softwarecenter:SoftwareID=ScopeId_274C937F-863C-4208-931D-0435A27457E0/Application_a52fae52-ed29-41ed-86a7-e69998e43e75 Note that instance links and https links works fine. Text: Click here Target: New Window

6. Save the catalog item.

7. Click on try it button and click on the hyperlink. Note that the link is redirecting and opening the content in a new page.

8. Open any catalog item in Service Portal where the contextual search is configured, for example, create incident.

9. In the "please describe your issue below" enter 'Developer Laptop'.

10. In the search results click on 'Developer Laptop' and click the 'Click here' link. Note that when you place the cursor on the 'Click here' it just treats it like a plain text but not as a link. When you inspect that link, 'href' attribute is not added to the anchor tag. If you manually enter the link in the console, clicking on the link opens the requested link'.

11. Search and open the 'Developer Laptop' catalog item normally. The link works fine here.

Workaround This problem is targeted to be fixed in an upcoming release. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.