Virtual Agent: Active Chat panel is not loading on Agent WorkspaceIssue - Agent can not see the "Active Chat" panel on the Interaction form after accepting the Chat in Workspace.Cause- The OOTB System property: sn_agent_workspace.chat.enabled is not available in the affected instance.Resolution- Either create System property with the following details (or) import the System property record from a working instance. Steps to create System property: - Open sys_properties.LIST from the left navigator - Click on New list UI action - Enter the following details: Name: sn_agent_workspace.chat.enabled Value: true Related Links- Sometimes, it could be also because of the customization or removal of OOTB Business rule: Interaction - "Assigned to" changes ( table: Interaction )