Non-ITIL users are not able to see the navigation in mobile app.Issue The non-itil user would not see anything in the navigation expect notification and settings in the mobile application.ReleaseNow mobile and Agent mobile applicationCauseThe probable cause of the issue is that in sys_sg_native_client record 'ITIL' role is added.ResolutionTo resolve the issue, the customer need to remove the ITIL role. -->Go to sys_sg_native_client.LIST -->Open the navigation record that is not showing up for the user and remove the role.Related LinksIf the issue is not resolved by following the above steps, please refer to the below: OOB menu options in the navigation bar are not avaialable in the Agent Mobile app