Record watcher is not initialized for new records. Live updates don't work until you close the tab and reopen the record.DescriptionRecord watcher is not initialized for new records. Live updates don't work until you close the tab and reopen the record.Steps to Reproduce 1. In agent workspace create a new incident.2. Save the incident and keep the tab open.3. In a new window open the same incident in the platform ui, change the short description, save the record.Observe: that there was no live update to the incident open in workspace. However, the activity stream shows the change.Expected: The incident open in workspace should have shown the updated short description and live update notice.Actual: The recordwatcher isn't initialized and the workspace form doesn't receive a live update.Note: Record watcher & live update works fine if you open an existing record. You need to close the newly created record tab and reopen for record watcher to be initialized.See attached screen recording of issue on a new interaction.WorkaroundThis issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanentRelated Problem: PRB1452907