How to change card view on the Agent chat?SummaryThis article will detail how to change the card record view on Agent Chat as highlighted below screenshot, ReleaseAny release which supports Agent Chat (Newyork and above)InstructionsThe Agent Chat card record view refers to the Connect list layout of the task record. For example, to change the incident card view on Agent chat, please go to incident.list => Configure List layout => Create "Connect" view and configure it as per the requirement.Make sure to flush the cache after Connect list view is configured.Also, note that if a field configured on the view is empty, it will not display on the card view. Also, if the field is a reference field, it will not display on the card view.Related LinksConfigure list layout