Filter icon missing in Case list when user has sn_customerservice.customer roleIssue Users with the sn_customerservice.customer role cannot see the filter icon when displaying a list of cases. This overrides any other additional access they may have. Checking Configure Lists option and there are no roles set here.ReleaseConfirmed in ParisCauseThis is expected behavior and is caused by the following business rule: https://<your instance>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=59e65f32c322310015519f2974d3ae6cResolutionYou can try deactivating the business rule and or removing this role from the user should allow the filter icon to display