Fix MID Server downtime after upgrade failuresSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } During a normal MID Server upgrade, the server temporarily shuts down to replace old files with new ones. Once the new files are in place, the server restarts automatically. However, if the upgrade fails to replace the files properly, the MID Server remains down. This guide helps you troubleshoot and resolve this issue. Troubleshooting steps by operating system Linux MID Server Issues If your Linux MID Server runs as a daemon under systemd, verify that the service uses the correct kill mode configuration. For more information, see Linux MID server auto-upgrade can fail even on Tanuki wrapper version 3.5.36 Windows MID Server issues Antivirus software commonly blocks MID Server upgrades on Windows systems. The following antivirus programs can interfere with upgrades: Cisco Advanced Malware Protection (AMP)Dell SecureWorks Red CloakMcAfee When troubleshooting a Windows MID Server that remains down after an upgrade: Check running services on the MID Server host machine.Identify the antivirus software currently running. If CiscoAMP is running on the MID Server host machine, refer to MID Server upgrade fails leaving MID Server Down due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable [KB0827747]. For Dell SecureWorks Red Cloak, McAfee, or other antivirus programs running on the host machine, collect this information: Under the temp folder, in the logs folder, locate the glide-dist-upgrade.log log file.Note the Windows version.Record the antivirus version.Export the MID Server config.xmlDocument both installation paths: MID Server path on the host machine. (MID Server agent folder path)Antivirus installation path Review security settings, including any antivirus inclusion or exclusion lists Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Any supported release