When users go to problem.list and open any record in Root Cause Analysis state, and then click Start Fix button on the top right - they see the Start Fix modal where State field on top and buttons at the bottom are not fully shown (see below):
This may happen for users whose glide.ui.templateToggle User Preference is set to true.
Please follow the steps below to resolve this issue:
- in Filter navigator, go to User Preferences
- in the Name column filter, type in glide.ui.templateToggle
- in User column filter find the affected user
- double-click true in the Value column, and change it to false