Roles SN customerservice, location , consumer agent, managerIssue roles are: sn_customerservice.svc_location_consumer_agent & sn_customerservice.svc_location_manager which are both documented as existing in Paris Paris Field Service Management But the roles don't appear to exist in Paris instances, and this has caused an issue where the ACLs were passed due to the roles not existing. CauseThe plugin industry data models is nbot activeResolutionThe roles sn_customerservice.svc_location_consumer_agent & sn_customerservice.svc_location_manager are from the plugin Configure industry data modelsIndustry data model roles Paris Customer Service Management Configure industry data models Paris Customer Service Management