"Link to servicenow" option not coming after integrating virtual agent from MS teams


Description

After the setup to integrate virtual agent and MS teams users are not able to see any button 'link to servicenow' to authenticate users. 

Release or Environment

All Releases

Cause

Reason could be that the topic "system" is not updated.

Resolution

Publish the topic with name "system" from designer. After this you can check if the "link to servicenow" is available.