How to Sychronize timezone from Mobil device and MFA (Multi-Factor Authentication)?


Description

Users are able to login to Support (previously Hi or Hiwave) but once entered the Okta -MFA (Multi-Factor Authentication) Code get the following Error :

*Response is Invalid

Security constraints prevent access to requested page

Release or Environment

Any ServiceNow instance.

Instructions

To Sychronize timezone from Mobil device and MFA

On your Android device:

1) Go to the Settings app
Select General Management
Select Date and Time
Enable Automatic date and time
if it’s already set to automatic, then disable and enable again.

2) go to the main menu of the Google Authenticator app.
Tap More More and then Settings and then Time correction for codes and then Sync now.


On your Iphone device:

Go to the Settings app
Select General
Select Date & Time
Enable Set Automatically
if it’s already set to automatic, then disable and enable again.