Configuration of email digest: who needs to receiveSummaryThe documentation https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/configure-email-digest.html mentions the following: "The email recipients identified in the Who will receive tab will receive the digest AFTER they enable the digest in their notification preferences. If the user is not a designated recipient for the notification, a digest is not generated even though the user may have the digest enabled for a notification. In this case, the user receives the actual notifications when they are generated." By "designated recipient", the documentation refers to a reference to a sys_user record. Should you use only an email address (string), a digest is not generated. InstructionsCustomer Solved