Some Anti-viruses are blocking MID Server UpgradeDetailsIt is possible that an anti-virus service may block a MID Server upgrade. If a service which may block the upgrade is detected, the following warning message is set on the MID server: Service: <service_name> running on the MID Server host machine is identified as a MID Server upgrade blocker.MID Server Upgrade may fail if they are not configured properly, for more information, refer to KB0870329 The list of upgrade blocker services is configured via mid server parameter: mid.upgrade.blocking_services The default value for this property is "ciscoamp". However, there are other services which are also known to block MID server upgrades. Currently the following Anti-viruses are known to be MID Server upgrade blockers Cisco AMPDell SecureWorks Red CloakMcAfeeWindows defender Solution This warning can be disregarded if the anti-virus is already configured to exclude the MID server. However, the list of blocking services can also be updated in order to stop the warning message from being displayed. Steps Open the MID server record with the warning, table ecc_agentSelect the "Properties" related listClick "New"Set fields name: mid.upgrade.blocking_servicesvalue: empty to disable the check Restart the MID serverAdditional InformationAdd Exception To Anti-Virus The task of adding an exception to an anti-virus is specific to the anti-virus being used and therefore will required the expertise of the security team managing such server, and outside the scope of ServiceNow. Currently we have the following KB(s) on how to exclude the MID Server from the anti-viruses: Cisco AMP KB0827747KB0867749 If the anti-virus used is not listed above, please reach out to your security team. The security team managing the host machine would then determine if it is ok to add the MID server to the exclusion list and how to do so.