Diagnostic Report Stays in Running State in Contact Tracing After Running DiagnosticsIssue In a Contact Tracing case, running the Run Diagnostics UI action from a Diagnostic Request record leaves the Report generation status field set to Running. The status does not change to Completed. Steps to reproduce the behavior: Log in or impersonate a user with 'sn_imt_tracing.case_manager' role.Go to 'Contact Tracing > All Cases' (sn_imt_tracing_case table).Open a 'Contact Tracing' case record.Go to 'Diagnostic Request' Tab.Open a 'Diagnostic Request' record and click 'Run Diagnostic' Ui action.The 'Report generation status' field is showing as 'Running' and does not move to 'Completed'. Release All Cause This is expected behavior when the scheduled jobs that trigger diagnostic execution are inactive. These jobs are set to inactive as part of an instance clone process, so a cloned instance does not run diagnostics until the jobs are reactivated. Resolution Navigate to System Definition > Scheduled Jobs.Search for the following scheduled jobs: Reprocess workplace diagnostic requestsExecute employee diagnostic events Open each job and confirm that the Active checkbox is selected. If it is not, select it.Save each record.Return to the Diagnostic Request record, run Run Diagnostics again, and confirm that the Report generation status changes to Completed.