Missing message "Agent has closed the support session" on the requestor side when an agent ends the chat - Known Error

Missing message "Agent has closed the support session" on the requestor side when an agent ends the chat Description The message "Agent has closed the support session" is missing on the requestor side when an agent ends the chat.

Steps to Reproduce

1. As a requestor, start a live agent chat from portal. 2. As an agent, accept the chat. 3. As the agent, end the chat. On the requestor side, the expected message " Agent has closed the support session " is not showing.

Workaround This problem has no workaround, is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.