In Paris, the tinymce Editor is not displayed for HTML Catalog Item variables when they are read-only. - Known Error

In Paris, the tinymce Editor is not displayed for HTML Catalog Item variables when they are read-only. Description In Paris, the tinymce Editor is not displayed for HTML Catalog Item variables when they are read-only. The tinymce Editor was displayed in previous versions.

Steps to Reproduce

1. In any of the existing catalog item, add a HTML variable. By default, the variable is updatable. 2. Go to Service Portal and display the catalog item, the tinymce Editor will be displayed for the HTML variable. 3. Create a Catalog UI Policy where the UI Action set the HTML variable read-oly when loading. 4. Go to Service Portal and display the catalog item, the tinymce Editor won't be displayed.

Expected behavior Customer would like to see the tinymce Editor as in previous version.

Actual behavior The tinymce Editor does not display for the HTML variable.

Workaround This is intentional change as part of PRB1387666 fix for better end user experience. If HTML field is read only, html value only will be displayed rather than displaying the whole tinymce editor as read only. If value is empty and html field is read only, nothing will be displayed. This is expected behavior and by design in Paris.