Japanese Contents in the incidents records appears as garbled when exported to CSVIssue Japanese Contents in the Incidents like Description, Notes when exported to CSV does not remain and appears as garbled.This issue is not occurring when exported to .xlsx format.CauseNote that by default, ServiceNow exports all CSV files in Windows-1252 encoding. If you need to export translated data, set the glide.export.csv.charset system property to UTF-8.ResolutionIn order to see the report exported from the instance with the Japanese characters, you will have to change the file origin to UTF-8 from the default Western European which is set on the Microsoft excel which you are using.Please follow the below step for the process of the same.1. open up a blank Excel sheet.2. Click on Data.3. Click on Get Data and select 'From text'.4. select the file which you wish to open.5. On the next tab Change the File Origin to (UTF-8).After following the steps above, the CSV file will display the Japanese character as expected.Related LinksFor more info, refer to Exporting data.