Users unable to connect to live agent reporting technical issues when using Oracle database after installing VA and AWA plugins - Known Error

Users unable to connect to live agent reporting technical issues when using Oracle database after installing VA and AWA plugins Description The _live_agent_support_ topic is not being installed when activating the com.glide.cs.chatbot plugin on instances with an Oracle database. Users are unable to connect to live agent, which reports technical issues.

Steps to Reproduce

Login an instance on Oracle database. Install the plugins com.glide.cs.chatbot and com.glide.interaction.awa with demo data. Open a web client with an agent available. Attempt a live agent handoff. Notice the error presented in Virtual Agent complaining about technical issues. Workaround Repair the com.glide.cs.live_agent_settings plugin. This will install the _live_agent_support_ topic which is missing.