Incident 'Business duration' and 'Business resolve time' do not account for holidaysDescriptionA user noted that in several examples within their instance, incident fields Business duration and Business resolve time were not accounting for calendar holidays. They wanted to know why this was.CauseIt was found that the method which should accomplish this, the "calcDateDiff" method, has been deprecated, and is no longer supported.ResolutionAs shared above, the previously used method is now deprecated and is no longer supported. However, there is documentation on how to ensure that incident Business timings consider and honor Schedules and their related holiday entries. This information can be found in the documentation under the "Calculate duration given a schedule" header.