How To Use Article Feedback on the Now Support PortalSummaryNew Article Feedback workflows allow you to provide detailed information on improvements or additions to Knowledge content and provides you email notifications on resolution. Helpful / Not Helpful- this rating drives our metrics and workflow ReleaseQ1 2021 on Now Support PortalInstructionsSubmitting Feedback Both selections provide the first level of information for our content authors. However, if you select Not Helpful, we request your guidance to make the improve the content via a popup box. Please select the reason that the content didn't meet your needs [radio button choice]Provide details that you would have expected to see in this article. [text box]Click Submit Notification Requesting Additional Information You may receive an email requesting additional assistance to meet your needs.Open the knowledge feedback task [KFT] link from the email and provide your comments. The article is available from the KFT form to refresh your memory on key details. Resolution Receive an email describing how the article was updated or if a brand new article was created to address your feedbackClick on the KFT linkReview the articleClick Approve Feedback Response Image of KFT form to provide additional information or to accept the resolution. Related LinksAutomating feedback management to improve content