In Activity log, emails are showing 'From' field value as blankSummaryIf the 'From' field is showing empty on emails in the activity log of the records then possibly the 'Email User Label' field is not set on Email Accounts of 'Servicenow SMTP'InstructionsSteps to Perform: 1. Navigate to Email Accounts > Servicenow SMTP 2. Check whether the "Email user label" field is empty 3. If the field is empty, then this is a possible cause of the 'From' field showing empty in email activity. This field used as a display value when sending outgoing emails. 4. Set the relevant text on the "Email user label" field and save it 5. Check any record having emails in the activity log, now it shows the 'From' field with the defined label.