Autocomplete on the last name does not work on the 'Assigned to' field of the incident table - Known Error

Autocomplete on the last name does not work on the 'Assigned to' field of the incident table Description When typing into the reference field 'Assigned to' of an incident record, autocomplete does not work for last names, even when the 'Assigned to' field attribute includes these: "ref_ac_columns=last_name,ref_ac_columns_search=true"

Steps to Reproduce

1. Open an incident record 2. Type in a last name into the 'Assigned to' field, (i.e. 'a')

Expected behavior: Users with first names with 'a' and last names with 'a' are displayed Actual behavior: Only users with first names with 'a' are displayed

Workaround Check for any dictionary override for the 'Assigned to' field in the incident table which may be overriding the Attributes.

This is expected behavior and by design in all currently supported releases.

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administration/concept/c_AutoCompleteForReferenceFields.html