How to use email address filters to ignore any email from any sender?Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The user wants to ignore emails from any particular email address but would like to allow the other emails to be processed. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Paris and above Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Follow the below steps to create an email address filter and apply it to the inbound emails: Navigate to System Mailboxes > Administration > Email Address Filters, and then click New.Enter the Name of the address filter you wish to give.Select the Filter Type: Whitelist (Allow all specified domains. All other domains are disallowed)In the Domains field: Click the lock icon to unlock it and access the domains controlled by this filter.Select an existing domain or enter a new domain: If the filter Type is Whitelist, click the Search icon. Select the domains for which all email addresses are allowed.To add a new domain, click New, enter the Domain i.e, * (wildcard), and click Submit. This allows all emails to get processed. Specify any email addresses that are Exceptions to the domains like postmaster@* or mailer-domain@* . If you want to block a specific email address instead of the entire email address starting with "postmaster", you can simply use postmaster@domain.com. The next step is to create a System Address Filter and map the above-created Email Address Filters. Here are the steps: Navigate to System Mailboxes > Administration > System Address Filters, and then click New.Fill below details: Name: Anything you wantActive: tickedType: InboundApplication: GlobalDefault: If this is the only filter you are creating for inbound.Short description: Anything you want Now Email Address Filters, Click the lock icon to unlock it and click the search icon to select the above-created email address filter.Click Submit. Now, perform the test and check the email if it is getting ignored or not from the postmaster@domain.com email address. You can open one of the email records and check the email log at the bottom. You should expect to see a similar message shown below: Email set to ignored because of disallowed from address, email_address_filter_reason = Disallowed address Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } For additional info, refer to :https://www.servicenow.com/docs/csh?topicname=set-email-address-filters.html&version=latest Email filters: https://www.servicenow.com/docs/csh?topicname=c_EmailFilters.html&version=latest Automating system responses to inbound email: https://www.servicenow.com/docs/csh?topicname=processing-inbound-emails.html&version=latest