How to implement HR Chat using HR Workspace & Employee Service Center portalSummaryThis KB will tell you the steps you need to follow in order to implement HR Chat on Agent Workspace using AWA & Employee Service Center portal. The plugin that needs to be installed here are: Install Glide Virtual Agent plugin.Install Employee Service Center plugin.Install Advanced Work Assignment for HRSD plugin.Install Human Resources Scoped App: Virtual Agent Conversations plugin.Install Human Resources Scoped App: Workspace plugin.ReleaseAll supported release Orlando, ParisInstructions1. The roles that need to be provided to the HR Agent are: awa_agentinteraction_agentsn_hr_core.basicworkspace_user 2. Under Chat Setup, the UI needs to be set as Agent Workspace 3. Make sure that the Presence State has HR Case in the selected bucket. Related LinksYou also need to make sure that there are no custom ACLs impacting the access to the below tables. sn_hr_core_caseinteractionsys_cs_conversation Please refer to the video and product document mentioned below. Employee live chat overview