Service Commitments are not calculated / wrongly calculatedIssue Service Commitments are not calculated / wrongly calculatedReleaseALLResolutionService Offering SLA Results==========================The Service Offering SLA Results (service_sla_results) records contain the historical daily/weekly/monthly SLA results for each offering and commitment for a given time interval. For example, There will be multiple "Weekly" records that can be used to show a historical graph of the performance .The scheduled job stores the pre-calculated SLA results into records of type Daily, Weekly or Monthly. These are the historical performance for the service offerings and their commitments.There are also three service_sla_result that are single records of type 'Last 12 Months', 'Last 30 Days', 'Last 7 Days'. There are only one record of each and are updated on a daily basis. These records store the single score of SLA performance for a given offering, which may be closer to what the customer is looking for.For example, if there are 157 tasks (INT/PRB/etc) for a given service/commitment in a year, the 'Last 12 Months' record would show the performance roll up for the 157, however the Weekly record, such as the one in the example given on the incident task would show the performance rollup for only those tasks that occurred within the time span of the week in question.Calculation==========The SLA results calculator aggregates all the task_sla records for the service offering / service commitment that are:- in the breached, achieved or completed stage- within a given time period- are active false.Breached========The number of tasks that breached the SLA commitment associated with the service offering that occurred during a given time interval. Task SLAs are considered breached when the record is currently breached, or is completed by had breached the SLA commitment.Achieved========The number of tasks that did not breach the SLA commitment associated with the service that occurred during a given time interval. Task SLAs are considered breached when the record is currently achieved, or is completed and had not breached the SLA commitment.Total Tasks=========Total tasks is the number of tasks(incidents, problems, etc) associated with the service offering that occurred during a given time interval.Total Achieved============Of the total tasks within the given time interval, this is the percentage of them did not breach the SLA commitments.