Capacity not getting reduced based on Utilization condition.Issue When the interaction goes to closed complete, or closed abandoned the agent capacity should be reduced by 1 as per the Utilization condition mentioned in awa_service_channel table.ReleaseOrlando, Paris.CauseRecord watchers (sys_rw_action) was not updated.ResolutionCheck if the record watcher is updated (sys_rw_action) with the same condition as the service channel. If not then de-activate and activate the chat channel it will re-create the record watchers with the correct conditions.After activating chat channel we need to make sure service channel is updated in awa_presence_state table.