<h2>Print queue - Print server relationship is not available</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Print queue - Print server relationship is not available</li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>All</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>Printer (<strong>cmdb_ci_printer</strong>) is referenced in the Printer Instance (<strong>cmdb_printer_instance</strong>) with <strong>Printer Name</strong> field and Print Queue (<strong>cmdb_ci_print_queue</strong>) is referenced in Printer Instance (<strong>cmdb_print_queue_instance</strong>) with <strong>Print Queue</strong> field. And they are also related in the 'Related Lists'.<br /><br /></li><li>The relationships regarding the printer queues are one-sided.<br /><br /></li><li>The print server record will show the relationship to the queue.<br /><br /></li><li>The print queue relationship under <strong>cmdb_rel_ci</strong> is currently not OOB.<br /><br /></li><li>If you need this to be defined in <strong>cmdb_rel_ci</strong>, like most of the other relationships, there are 2 ways:<br /><br /> <ul style="list-style-position: inside;"><li>Customize the behavior. If needed help on this, kindly contact the ServiceNow Professional Services team. They will be able to help you in creating the customization.<br /><br /></li><li>Another solution would be to create an idea/enhancement request in our community page. Please check the how-to detail in this below KB article<br /><br /><a href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0755878.">https://support.servicenow.com/kb_view.do?sysparm_article=KB0755878.</a></li></ul> </li></ul></section></div></article></div>