UI action "Show Workflow" does not display the context in canvas view - Support and Troubleshooting

UI action "Show Workflow" does not display the context in canvas view Issue Opening the [sc_request] record and clicking on "Show Workflow" only displays a blank page. Cause Custom ACLs could prevent the workflow context canvas from displaying Resolution Follow the below steps

Enable Session Debug System Diagnostics > Session Debug > Enable All Then, click on "Show Workflow" to reproduce the issue Review the Security Rule output Observe whether there are any that failed (see screenshot below) Review the ACLs and make sure they're out of the box and disable all custom ACLs In the example below, the ACL that failed did have "admin overrides" checked off, however, the ACL failed with the workflow canvas processor, the easiest solution would be to create a read ACL on the table [sc_request] with the required admin role. This issue is not apparent in out-of-the-box since there is an ACL that allows admin users