Email Template is distorted with large token values in the incident description Issue Email templates enable administrators to create reusable content for the subject line and message body of email notifications. Templates deliver consistent information on specific system activities and improve the efficiency of creating multiple email notifications for similar actions. We can frame our own templates and call them from the Notification body. We can also pass variable information to the template from the table on which Notification is configured. This KB talks about a situation where we use a custom template and populate the fields in it during the run time of which one is the incident description which contains larger values causing the template to get distorted in the outbound email Distorted template: CauseFew large values for a token field in URL used in the incident description field: Ex: [https://<url>?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNjQ3NTM0NTEsImRvbWFpbiI6ImFhZi5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU3NjY1fQ.VElCicLsNBZNqv8OamWLzpffUV1b6mABVIJfVnwLf3Q][https://<url>?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTkwNjQ3NTM0NTIsImRvbWFpbiI6ImFhZi5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NDU3NjY1fQ.MINU7hlBLHYL0Vgnx6yVxJ7qW2YNmvkhIT5Nw5Bpm0M] These larger un-spaced values are causing issues with the template in outbound emailResolutionThe issue is not with ServiceNow.The reason for the template distortion is that the token value is too large and is extending the length of its container.It is actually handled in the template with this property " word-wrap: break-word " in styles.But apparently, this doesn't work with every string and can be a browser issue as wellCopy the source code of the template and tried to run it on the below online compliers. Replace the "Detailed Description" field with just the token value in the code pasted in the online compiler and the issue arises. Sample online compiler: OnlineGDB Compiler and W3Schools Code Editor The template source code needs to be re-validated to check if there is any custom code that is overriding the behavior of "word-wrap: break-word" functionality.