Questions Upgrading Store application in ServiceNowIssue This article aims at providing clarifications on questions related to store application upgrade. Context: An application is installed from the ServiceNow store on customer's instance. The customer has done some customization for this application. Then the application vendor has rolled out latest version of this application in the ServiceNow Store. The Customer wants to upgrade the existing application to the latest version. Questions: What will happen to customizations If we upgrade the existing store application to a latest version?It totally depends on what all files your customizations have touched. If you have customized something, which vendor has added in the latest version --> those files will be skipped during the application update if the "replace on upgrade" field is false for those files. You can review the skipped files and take the action whether to upgrade them or revert to the base version. Note: It is always to recommended to install/update the applications from the store and it is not recommended to move the customizations using the update set. Combining two deployment methods store and update sets would cause issues.2. Does it give me an error where some conflict or match happens, or it will wipe out all my customization and do not give me an error.This has been tested by us. But please note that Combining two deployment methods store and update sets would cause issues.Please work with a vendor for issues related to customizations regarding the third-party applicationResolution[code]Issue: [/code]You want to have clarifications for questions related to Upgrading the existing application which having some customization to new version of the application[code]Solution Proposed: [/code]Please find below clarifications to your queries.Context: You have installed a store application from ServiceNow Store. This is developed by some 3rd party Vendor,And you have done some customization on top of it and you are actively using these customizations.The application vendor has rolled out new version of this application in the store.You want to upgrade the existing application to the new version.But as you already have some customization on the existing application and you don't want to lose the customizations with the update of the application to the new version.