Major Incident- Trigger rule does not work only for the first time when the condition is satisfiedIssue Major Incident- Trigger rule does not work only for the first time when the condition is satisfiedResolutionTrigger rules are not re-evaluated if Major Incident State is already populated (Accepted, Rejected, Proposed). This is expected behavior. You can override this implementation in the Script Include MajorIncidentTriggerRules.canEvaluate method. The ServiceNow definition can be seen in MajorIncidentTriggerRulesSNC.canEvaluate. Please make sure to thoroughly test any customization in a non-production instance before using it in production.