How to troubleshoot ACL issues for the mobile applets?SummaryThis article provides guidance on resolving problems that may prevent non-admin users from accessing Applets in the Mobile app. Such issues may arise due to ACLs failing or 500 - Internal Server errors. To troubleshoot these issues, the article recommends using Rest API explorer. Example: Admin user able to access the records on the Now mobile app but not the ITIL user.InstructionsLogin to the instance on DesktopGo to transaction logsAdd the filter as URL | contains | /sgReproduce the issue on the Mobile app and identify the transaction that contains the document ID.Example transaction : /api/now/sg/document?DocumentId=5375bda8db552450c10d1681399619f8&api=apiOpen REST API Explorer from the Filter navigatorSelect the API name and the method as shown in the screenshotUnder 'Request body', click on 'Raw' tabEnter the follwing code and replace the DocumentId with appropriate value.Sample code: {"SubmittedForm": null,"Context": {"ContextType": "GLOBAL"},"DocumentId": "d2852ec567f82300b270c3105685ef10"} Click on 'Send'and click on 'OK' on the alert. Analyze the Response body.To execute a request for a particular user, launch the REST API Explorer in a distinct window.On the previous window, impersonate the affected userRun the request in the Rest API explorerEnable debug logs and run the API explorer code to check different log results for analysis. NOTE: Replace the DocumentID with the sys_id of the Applet that is found in the transaction logsWhen utilizing the sample code in the API explorer, ensure that you retype the double quotes; otherwise, running the code may result in errors.